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Frequently asked questions

Everything couples ask about Volto: collecting guest photos, how face recognition and privacy work, pricing, booking, and delivery.

What exactly does Volto do?
Think of us as the collection layer that runs alongside your photographer. We give you a private link to share with guests, live from your wedding day. They tap it, upload their photos in two taps (no app, no account required), and within 48 hours you have a single gallery containing every photo every guest took, curated and ready to download at full resolution. The Find Yourself and Forever packages add face recognition: each guest takes one selfie and instantly sees every photo they appear in across the entire collection.
Do guests need to download an app or create an account?
No. That would kill participation. Guests tap a link (from your text or email) and upload directly from their phone's camera roll. Two taps, no signup and no download. That is the whole reason guests actually send their photos instead of meaning to and never getting around to it.
How does the "Find Yourself" face recognition work?
One week after the wedding, guests receive a second link: "Find yourself in the photos." They upload one selfie from their phone. Our system scans the full photo collection and returns every image they appear in, even photos taken by other guests from across the room. Most of what it surfaces are photos the guest never knew were taken.
What if guests don't upload their photos?
Not every guest will upload, and that is fine. Even a fraction of your guest list gives you candid moments the photographer never saw, because they were standing somewhere else. We send you a reminder 24 to 48 hours after your event with wording you can forward to guests: one nudge, no spam.
How is this different from just making a shared Google Photos album?
Four key differences: (1) Zero friction: guests don't need a Google account or app. (2) Face search: guests can instantly find every photo of themselves across hundreds of uploads. (3) Curation: we filter duplicates and blurry shots before you see them. (4) Professional presentation: your couple gets a branded, organized gallery, not a raw dump, and a clean full-resolution download in one ZIP.
When do we receive the photos?
Your gallery opens 48 hours after the event. We apply basic quality filtering first, then deliver the full-resolution downloadable ZIP. If you booked the Forever package, physical keepsakes ship within 2 weeks.
Does this replace our wedding photographer?
Not even close. Your photographer is one expert in one location capturing one perspective, and they're irreplaceable at what they do. Volto captures what your photographer physically cannot: the candid shot from Table 14, the spontaneous moment at the bar, the expression on a face your photographer wasn't watching when it happened. They're completely different things. Most couples who use us say afterwards they wish they'd had both from the very beginning.
How do we book, and when do we need to pay?
Fill out our short form with your event date and package preference. We'll confirm availability and send a simple contract with a 30% deposit to hold your date. The remaining balance is due 7 days before your event. We don't take your money until we confirm we can serve you.
How does face recognition work, and what happens to my guests' face data?
When a guest uploads a selfie to "Find Yourself," our system compares it against the wedding photo collection and then deletes the selfie right after the search. To make that search possible, faceprints from the event photos are kept in a private, per-event index that is never shared between events or used to identify anyone by name, and is deleted when the event is archived. The guest's selfie is never stored after the search. Photos are stored only for the couple's gallery access period (1 year). The gallery is private, protected by a link and PIN. We never share, sell, or use guest images for advertising or to train AI models.
How do guests upload their wedding photos?
Your link goes live at midnight on your wedding day, so guests can upload at the venue if they want to. Most couples share it one of two ways: an announcement at the reception, or a single text the next morning. Either way, guests tap the link in any browser (iPhone, Android, anything works, no app required), choose photos from their camera roll, and tap Upload. The whole process takes about 30 seconds, and the link stays open for a week after the wedding on Memories and two weeks on Find Yourself and Forever, so late uploaders still land in the same gallery. We've had guests in their 70s and 80s complete it without any assistance or instructions.
Is there a wedding guest photo app?
Volto works entirely in your phone's browser, no app to download, ever. This is intentional. Apps create friction (download, install, create account) that kills guest participation. Because we're browser-based, guests at your wedding, including older relatives who rarely install apps, can upload in two taps from any smartphone or tablet.
How much does wedding guest photo collection cost?
Volto offers three packages: Memories ($149) covers guest upload + organized gallery + full download. Find Yourself ($249) adds face recognition so every guest can find their own photos instantly. Forever ($499) adds 100 handpicked photo magnets shipped to your door as a surprise. All are one-time fees with no subscription or per-photo charges.
Can guests upload videos?
Currently Volto supports photo uploads only. If guests want to share video clips, they can send them directly to you via iMessage, WhatsApp, or Google Photos after the event. We focus on photos to keep the upload experience fast and friction-free for all guests.
Can we add our professional photographer's images to the gallery?
The Volto gallery collects guest-uploaded photos. Your photographer's images are delivered separately (usually via their own gallery service). After downloading your guest photo ZIP, you can easily merge both folders on your own computer to create one complete archive of your entire wedding.
Do you serve events outside of Greater Boston?
Our core service area is Greater Boston, MetroWest, North Shore, and South Shore. For the Memories and Find Yourself packages (which are fully digital), we can serve couples anywhere in the US. For the Forever package with physical delivery, we ship anywhere in the continental US. Reach out and we'll confirm.
What's your cancellation policy?
Cancellations more than 60 days before your event receive a full deposit refund. Cancellations 30–60 days out receive a 50% refund. Within 30 days, the deposit is non-refundable, but we'll reschedule to a new date at no extra charge if you need to postpone.

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